Privacy Policy

Privacy Policy

 

Alleve Property Management (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, make a booking, or otherwise interact with our services. By using our website or providing us with personal data, you consent to the practices described in this policy.

 

Data Controller

Alleve Property Management is the data controller for the personal information you provide. We are responsible for ensuring that your personal data is managed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You may contact us regarding any aspect of your personal data at info@alleveproperty.co.uk

 

Information We Collect

When you make a booking, register on our website, or otherwise interact with our services, we may collect a range of personal information. This includes your identity and contact details, such as your name, email address, phone number, and billing address. Payment information, including card details, is collected for the purpose of processing bookings and security deposits, but is stored and processed securely by trusted third-party payment providers.

 

We may also collect information about your use of our website, including IP addresses, browser type, pages viewed, and other activity data. Communications you send to us, whether by email, through the website, or over the phone, are also recorded to ensure we can respond effectively to your requests. Any additional information you voluntarily provide, for example through forms, surveys, or correspondence, may also be processed.

 

How We Use Your Information

The personal information you provide is used to manage and administer your bookings, process payments, and communicate with you regarding your reservations or enquiries. It also enables us to provide customer support, improve our services, and ensure that your experience with our website and accommodation is seamless.

 

Where you have opted in, we may use your information to send you marketing communications about special offers, promotions, or other relevant services. We process personal data on the basis of performing a contract, fulfilling our legal obligations, or, in some cases, our legitimate interests, always ensuring that your rights are protected.

 

Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services. This includes booking platforms, preferred accommodation suppliers, payment processors, and service providers such as cleaning or maintenance contractors. In cases where the law requires it, we may also share personal information with regulatory authorities.

 

We do not sell, trade, or otherwise make your personal information available to third parties for marketing purposes without your explicit consent.

 

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including completing your booking, complying with legal obligations, resolving disputes, and enforcing our agreements. Once the information is no longer required, we will securely delete or anonymise it.

 

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, improve your browsing experience, and analyse traffic. Cookies help us understand how visitors interact with our site and allow us to provide tailored content. You can manage or disable cookies through your browser settings; however, some features of the site may not function fully if cookies are disabled.

 

Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for certain uses of your data, request restriction of processing, or object to processing based on legitimate interests. Where applicable, you may request a portable copy of your personal information. To exercise any of these rights, please contact us at info@alleveproperty.co.uk.

 

Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect against unauthorised access, disclosure, or misuse. While we take every precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. Any updates will be published on our website, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your information.

 

If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at info@alleveproperty.co.uk.