Services
Holiday Let Management
We'll manage your short-term or holiday let property
Marketing
Profile creation and full marketing on leading holiday let websites in Airbnb, Booking.com and much more.
Pricing
Dynamic pricing based on market insight so you achieve the best rate during peak periods.
Reporting
Comprehensive reporting of your property’s performance provided each month. Detailing income and expenditure so you are fully informed.
Housekeeping
Professional housekeeping and maintenance upon guest exit. This includes top-to-toe cleaning, restocking of refreshments and checks for repair issues.
Scheduling
Calendar management and scheduling of guests including hosting, check in and check out.
Frequently asked questions
How do guests book my property?
Guests can book your property directly through us as well as via leading holiday-let platforms where we list and manage your property. We handle availability, pricing, enquiries, and confirmations across all channels, ensuring a smooth and professional booking process while maximising exposure and occupancy.
Do I need to renovate or upgrade my property?
Not necessarily. Many properties perform well with only minor improvements. If upgrades are recommended, we’ll explain why, outline the options, and can project manage the work for you if needed.
What happens in case of an emergency?
We are on hand 24/7 to provide guidance to guests in any emergency situation. We respond promptly, coordinate urgent repairs or call-outs when needed, and keep you fully informed throughout the process, giving you and your guests peace of mind.
Who manages guest communication and support?
We manage all guest communication before, during, and after each stay, including enquiries, check-in information, support during the stay, and review management. Our team is available 24/7 to respond to any guest queries, ensuring a smooth and stress-free experience for your guests.
What do I need to do to get my property ready?
We guide you through everything needed to prepare your property, including safety requirements, furnishings, and guest essentials. Your property should be equipped with everything a guest would expect for a self-catering stay, such as cutlery, crockery, cookware, bed linen, towels, and other basics. Once onboarded, we take care of staging, listing setup, and launch to ensure it’s guest-ready.
Can I use my property for personal stays?
Yes. You can block out dates for personal use at any time, subject to existing bookings. We manage the calendar to ensure everything is updated correctly.
​What happens if a guest damages the property?
If accidental damage occurs, guests are encouraged to report it and offered the chance to cover repairs. After check-out, our housekeeping team inspects the property and reports any issues. We then manage claiming the cost from the guest. Where applicable, we handle claims through the booking platform or security deposit process and arrange repair
How are maintenance issues approved and paid for?
Your property is routinely checked during changeovers to ensure it remains in excellent condition. However, if issues are identified, you will be informed. Minor or urgent issues are dealt with promptly to prevent further problems. For larger, non-urgent works, we make recommendations and gain approval before proceeding. All approved costs are clearly itemised in your monthly report.