Booking Terms

Booking Terms

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These Booking Terms (‘Booking Terms’) are between [Your Business Name] Ltd. (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking Confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You’/’Your’). These Booking Terms refer to the provision of accommodation services (‘Booking(s)’) by Us to You, and are governed by English law and apply to all Bookings. By making a Booking You are bound by these Booking Terms.

These Booking Terms apply whether you are booking directly with us or via a third-party platform such as Airbnb. For bookings made through a third party, the relevant platform’s terms and claims process also apply, and We act as agent only where the property is not directly managed by Us. You will be notified at the time of booking if additional supplier conditions apply.
 
Any property occupied is strictly on the basis that the accommodation is for holiday or temporary use only. No right of residence or tenancy is conferred, and all occupants must vacate the property at the conclusion of the period booked. These terms constitute an excluded agreement under S.3A(7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
 
1. Your Booking
1.1 Booking Confirmation
A Booking is only confirmed when full payment has been received and your Booking Confirmation issued. All guest names, contact numbers, and ages must be provided at booking. Any inaccuracies must be notified within 7 days or, if the arrival date is within 7 days, at least 24 hours before check-in.
 
1.2 Special Requests
We will endeavour to meet reasonable special requests if advised in writing at the time of booking. No booking can be conditional on the fulfilment of a particular request.
 
1.3 Group Bookings
A group is considered three or more properties booked in the same location for similar dates. Special conditions and cancellation charges may apply and will be communicated at the time of booking.
 
2. Payment
2.1 Payment Methods
Payment must be made in full at the time of booking unless otherwise agreed. Payment can be made via Paylink (card), bank transfer, or other approved methods. Credit/debit card details provided must be valid and match security checks.
 
2.2 Card on File / Security Deposit
A card may be requested at booking via Paylink to be held securely for damages or additional charges. Any damages, losses, or charges incurred during your stay may be recovered using this card. Guests will have 48 hours to dispute charges, after which liability is assumed.
 
2.3 Late Payment
If payment is not received when due, we reserve the right to cancel the Booking. Interest may be charged on overdue payments at 4% above the Bank of England base rate.
 
3. Pricing
All advertised rates are correct at the time of publication but are subject to change. VAT and other taxes are included or charged at the applicable rate. Rates are fixed once your Booking is confirmed, unless you amend your Booking or changes in taxes or currency affect costs beyond Our control.
 
4. Changes, Extensions, and Cancellations
4.1 Changes
Requests to change a Booking may incur an administration fee of £25 per Booking, plus any resulting cost differences. Date changes are subject to availability; name or age changes are free of charge.
 
4.2 Extensions
Requests to extend a stay are subject to availability and rate changes. Payment for the extension may be taken from the original card on file or via invoice prior to the extended stay.
 
4.3 Cancellations
Cancellation charges depend on notice provided before arrival and length of stay. For direct bookings:
Cancellations made more than 14 days of arrival – full refund, minus admin booking fees
Cancellation made within 14 days of arrival – 60% charge
Cancellation made within 7 days of arrival – full charge, no refund given
 
Cancellations may be subject to the relevant third-party platform’s policy if booked via Airbnb or similar. Non-arrivals are treated as cancellations with no refund. Any transaction fees are non-refundable.
 
4.4 Changes by Us / Events Beyond Our Control
We may need to change or cancel Bookings due to unforeseen circumstances (e.g., act of God, riot, fire, flood, utility failure). Where possible, we will offer a suitable alternative or refund any difference. If you do not accept the alternative, you may be entitled to a refund, unless the event is beyond Our control.
 
5. Insurance
Guests are responsible for ensuring they have appropriate travel insurance covering cancellation, medical costs, and personal belongings. We are not liable for loss, theft, or damage to personal property.
 
6. Accommodation
6.1 Occupancy
Properties are provided for holiday or temporary use only. No tenancy or residence rights exist. The maximum number of guests is determined by the property’s beds. Breach of occupancy may result in refusal of access or additional charges.
 
6.2 Check-in and Check-out
Check-in is from 2pm and check-out by 11am. Late check-out is available on request for £50, subject to availability.
 
6.3 Cleaning
Properties are cleaned weekly, including linen and towel changes. A cleaning fee applies to direct bookings, irrespective of actual cleaning costs.
 
6.4 Inventory and Condition Reports
An inventory and inspection are completed at changeover. Guests may request a copy for a fee.
 
6.5 Lost Property
Lost property can be reported to info@alleveproperty.co.uk. Items are held for 1 month and then disposed of if unclaimed.
 
7. Guest Responsibilities
Guests must be 25 or over. ID may be requested.
No smoking inside the property.
Pets may be allowed but this depends on the property and individual restrictions.
 
Guests must behave responsibly and respect neighbours. Noise must be minimal between 10pm and 7am.
 
Non-residents are not allowed after 11pm; no parties allowed.
 
Guests must keep the property in the same condition as arrival. Damages will be charged. Please notify us immediately if any accidental is caused so that a swift resolution can be sort.
 
Apartments must be left in reasonable condition. Additional cleaning costs will be charged if required.
 
8. Additional Charges
Charges may include, but are not limited to:
Breakages or damages (dependant on damage)
Extra cleaning or specialist cleaning (£100–£500)
Inventory/inspection reports (£50)
Lost keys or fobs (£50–£500)
Late check-out (£50)
  
9. Health and Safety
Guests must familiarise themselves with emergency exits, fire safety equipment, and procedures. We cannot guarantee all third-party properties meet local regulations, but We use reasonable efforts to ensure safety.
 
10. Feedback and Complaints
We welcome guest feedback. Any complaints should first be raised with the property manager during the stay. If unresolved, contact info@alleveproperty.co.uk. Failure to notify us during your stay may affect the outcome.
 
11. Privacy
Guest information may be used to manage bookings and inform of relevant offers. Information is processed in accordance with Our Privacy Policy.
 
12. General
We may update these terms. Guests in breach may be asked to vacate immediately. These terms are governed by English law and the courts of England have exclusive jurisdiction over any disputes.